Terms of service
Effective Date: July 16, 2026
These Terms & Conditions of Sales govern your use of the PetLabCo.® website and your purchase of PetLabCo.® products and services.
1. General
By accessing or using the PetLabCo.® website, placing an order, or purchasing our products, you agree to these Terms & Conditions, our Privacy Notice, and our applicable Shipping & Returns Policy.
These terms constitute a legally enforceable agreement between you and PetLabCo.®.
2. Website Use
You agree to use the website only for lawful purposes.
You may not use the website or its content for fraudulent, unlawful, abusive, or unauthorized purposes.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, prices, and other information.
However, PetLabCo.® does not guarantee that all website information will always be complete, current, or error-free.
PetLabCo.® reserves the right to modify website content, product information, pricing, and product availability at any time.
Statements made on the website have not been evaluated by the U.S. Food and Drug Administration.
4. Orders and Acceptance
By placing an order, you agree to provide accurate and complete information.
PetLabCo.® must receive payment before an order is accepted.
We reserve the right to cancel, reject, or limit an order when necessary, including when information is incomplete or inaccurate or when products are unavailable.
If an ordered product becomes unavailable and you do not wish to accept an alternative product, your order may be cancelled and any amount previously charged for that order will be refunded.
5. Prices and Availability
Prices and product availability may change without notice.
Certain products or services may be available exclusively online and may be subject to limited quantities.
All products are subject to availability.
6. Subscription Orders
If you enroll in a PetLabCo.® subscription plan, payments may be automatically processed at the time of each shipment or installment using your selected payment method.
You may cancel your subscription at any time by contacting:
If a payment fails, PetLabCo.® may attempt to reprocess the payment and may contact you using the information provided with your account.
7. Returns and Refunds
Returns and refunds are governed by the PetLabCo.® Shipping & Returns Policy.
Certain products may also qualify for PetLabCo.®'s Money-Back Guarantee subject to the applicable terms and eligibility requirements.
8. Unauthorized Resellers
PetLabCo.® does not authorize unauthorized third-party resellers.
PetLabCo.® states that its authorized partners currently include Chewy and Walmart, while PetLabCo.® also sells directly through its websites, Amazon, and TikTok Shop.
Customer support is available for purchases made through PetLabCo.® and its authorized sales channels.
9. Intellectual Property
All trademarks, logos, product names, designs, images, text, graphics, and other content on the website are owned by or licensed to PetLabCo.®.
You may not reproduce, distribute, modify, or commercially exploit website content without prior written authorization.
10. Disclaimer
The website and its content are provided for general informational purposes.
To the fullest extent permitted by law, PetLabCo.® makes no warranties that the website will always be uninterrupted, secure, or error-free.
11. Limitation of Liability
To the fullest extent permitted by applicable law, PetLabCo.® shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.
12. Changes to These Terms
PetLabCo.® may modify these Terms & Conditions from time to time.
Updated terms become effective when posted on the website unless otherwise stated.
Your continued use of the website after updated terms are posted constitutes acceptance of the revised terms.
13. Contact Information
For legal questions:
Email: legal@thepetlabco.com
For customer service:
PetLabCo.®
One World Trade Center, 85th Floor
New York, NY 10007
United States
Email: help@thepetlabco.com
Phone: 1-866-4-PETLAB (1-866-473-8522)